Your Privacy & Data Security
We are committed to protecting your privacy and maintaining the highest standards of data security
Last updated: December 2025
Our Privacy Principles
Core principles that guide our data protection practices
Comprehensive protection of all personal and healthcare information
End-to-end encryption and secure handling of all sensitive data
Clear communication about data collection and usage
Full compliance with healthcare and data protection laws
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and job title
- Hospital or organization information
- Professional credentials and contact preferences
Healthcare and Insurance Data
In the course of providing our claim recovery services, we may process:
- Insurance claim documents and related medical records
- Patient information necessary for claim processing (de-identified when possible)
- Insurance policy details and claim history
- Financial information related to claim settlements
Service Delivery
- Processing and recovering insurance claims on your behalf
- Communicating with insurance companies and healthcare providers
- Providing customer support and technical assistance
- Generating reports and analytics on claim recovery performance
Business Operations
- Improving our services and developing new features
- Conducting research and analysis to enhance claim recovery rates
- Complying with legal and regulatory requirements
- Protecting against fraud and ensuring data security
Communication
- Sending service-related notifications and updates
- Providing educational content about claim recovery best practices
- Responding to inquiries and support requests
Limited Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- With insurance companies as necessary for claim processing
- With trusted service providers who assist in our operations
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
Service Providers
We work with carefully selected service providers who help us deliver our services. These providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
Security Measures
We implement comprehensive security measures to protect your information:
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and security protocols
- Secure data centers with physical and digital safeguards
Compliance Standards
Our security practices comply with industry standards including HIPAA, ISO 27001, and other relevant healthcare data protection regulations.
Access and Control
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of non-essential communications
- Request a copy of your data in a portable format
How to Exercise Your Rights
To exercise any of these rights, please contact us at support@adviclaimsolutions.com or call +91 97123 46969. We will respond to your request within 30 days.
We retain your information only as long as necessary to provide our services and comply with legal requirements. Specific retention periods include:
- Claim-related data: 7 years from claim resolution (as required by law)
- Contact information: Until you request deletion or opt-out
- Website usage data: 2 years for analytics purposes
- Financial records: 7 years for tax and audit purposes
We use cookies and similar technologies to improve your website experience and analyze usage patterns. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.
Your information is primarily processed and stored within India. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@adviclaimsolutions.com
Phone: +91 97123 46969
Address: B-820 Sun Westbank, Opp. City Gold Cinema, Ashram Road, Ahmedabad, Gujarat - 380009
We are committed to resolving any privacy concerns you may have and will work with you to address any issues promptly and fairly.